Getting started
Add your child and link their device
Add your child in grown-up mode, then play on the same device or link your child’s own device with a pair code or QR code.
Read articleSupport & knowledge base
Practical help for the moments that matter
Short guides for setting up, settings, privacy and getting help.
- Privacy & data rights
Export data or request household deletion
Export your household data in grown-up mode, or delete your household in the app or on this website.
Read article - Care-team availability
Care-team and organization availability
The current beta does not include clinician or organization portals.
Read article - Accessibility
Set up accessible play
Start with calmer motion, sound and contrast, then text, directions and switch or keyboard access.
Read article - Account & subscription
Accounts, purchases, and the beta
What an account covers in the current beta, and what to do about plans, trials, and refunds.
Read article - Parental controls
Remote prompts and bedtime from grown-up mode
Pause or resume your child’s play, invite them to the Sanctuary, set a bedtime, and set a daily Luma Drops limit from grown-up mode.
Read article - Troubleshooting
When something is not working
First checks for pairing, connection, sound, and notification problems, and what to include when you contact support.
Read article - Status & incidents
Service status and incidents
There is no public status page yet. Here is where to get help if the app or this site is not working.
Read article
Still need a hand?
Tell us what happened and the support team will help you find the next calm step.